Shannon Donnici – Vice President, Alberta
“Shannon provided valuable assistance to our start-up company. She quickly absorbed and understood our Advanced Intelligence offering and played an instrumental role in building our unique strategy, brand and product foundation.” – Suman Kalyan, Founder, Adroit Vista Predictions Inc.
Shannon is a respected and strategic leader within the Alberta business community. She has an intuitive ability to help her clients and their organizations navigate, adapt and leverage change. More than 25 years of progressive experience in the fast-moving and ever-evolving world of telecommunications has provided her with a broad spectrum of diverse business skills that she brings to Wazuku.
A Comprehensive Business Toolkit
As a senior executive at Shaw Communications, Shannon earned accolades from employers, customers, colleagues and business partners for her skills in strategic and tactical planning, recruitment, operations management, customer experience and service, sales and marketing, and business transformation. She successfully led teams from 10 to 3,500 employees.
Shannon uses her strong understanding of brand and profitability to help organizations unlock their earnings potential. She immerses herself in her clients’ environment, working alongside them to identify opportunities, create a vision, build teams and prioritize practical actions that lead to measurable results.
Shannon appreciates that the customer experience is critical to business performance. She also understands that customers are smarter, more interconnected and have higher expectations than ever before, and that customers trust other customers more than companies.
At Shaw Communications, Shannon led a customer service strategy and team that contributed to the launch and growth of one million Internet and digital phone customers.
She helps Wazuku clients to identify their key customers and guides their organizations towards the kind of truly customer-centric thinking that makes their products and services invaluable.
The Change Game
Mergers, acquisitions, reorganizations, crises and more — Shannon has successfully steered established teams and start-ups like Adroit Vista through both large and small transitions. This includes leading Shaw Communications through a highly sensitive process that successfully aligned cultures and standardized practices across 11 unique call centres.
Shannon employs a calm, ordered and proactive approach as she helps her clients adapt and react to changes in technology, social and political trends, market fluctuations, customer expectations and more, ensuring her clients are positioned to manage and even capitalize on constantly evolving environments.
Shannon received her Bachelor of Commerce (Honours) from the University of British Columbia. She is also a 2013 graduate of the Cable Executive Management Program at Harvard Business School. Shannon is a committed volunteer to the Heart & Stroke Foundation and the Canadian Diabetes Association, and passionate about mentoring women in business. The proud mom of two daughters, Shannon is also an aspiring golfer.
“I have had the pleasure of working with Shannon for over 25 years. She has succeeded at every role she took on at Shaw through her exemplary leadership, relationship building and persistence. Shannon’s leadership skills motivated many of our employees through her career. It gives me great pleasure to recommend Shannon. She is a winner!”
– Peter Bissonnette, Retired President, Shaw Communications